Frequently Asked Questions
Everything you need to know about our professional kitchen equipment.
What is the standard shipping time for large equipment?
Most large restaurant equipment items are shipped via freight and typically arrive within 5 to 10 business days depending on your location and the manufacturer's lead times.
Do you offer liftgate delivery services?
Yes, we offer liftgate delivery for heavy items. Please ensure you select the liftgate option at checkout if your facility does not have a loading dock or forklift available.
Are the products covered by a manufacturer warranty?
Absolutely. All new equipment sold by Amechef Restaurant Equipment comes with the full standard manufacturer warranty, covering parts and labor as specified by the brand.
What is your return policy for commercial kitchen supplies?
Unused and unopened items can be returned within 30 days of delivery. Please note that large equipment may be subject to a restocking fee and return shipping costs.
Do you provide financing for bulk orders?
Yes, we partner with several financing companies to offer flexible payment plans and leasing options for businesses looking to outfit their entire kitchen.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.